Helenbergh Delivered near 1 Million Sqm in the First Quarter, Covering Multiple Core Cities

Quality delivery is the fulfillment of your expectation.

In the first quarter of 2022, Helenbergh finished near 20 batches of quality delivery for near 10,000 owner households with a floor area of near 1 million sqm, covering core cities such as Wuhan, Chengdu, Wuxi, Jiaxing, Huizhou and Jiangmen to create a happy home for the owners.

Realizing such a large scale of quality delivery and winning the recognition from customers and market cannot do without Helenbergh’s service philosophy that puts customers at the first position and its efficient delivery service system.

Realizing Quality Delivery to Continuously

Raise Satisfaction Degree

In the delivery during the first quarter, Helenbergh steadily promoted the quality delivery of projects with attentive and innovative services and thus won praise from all quarters of society.

Specifically, Jiaxing Helenbergh Jiuyuewan held a grand delivery event in the last third of February 2022, delivering 1,044 high-rise homes with refined decoration at a time. Besides, the Nantong Jinrun Xijingyuan of Helenbergh also held a grand delivery event in the mid third of March 2022, delivering new homes to more than 1,000 owners.

In addition to quality delivery, the projects have won support and praise from the owners. For example, in the first concentrated delivery of some key projects, it realized a delivery rate of 94.28% and an overall satisfaction degree of 96.3%.

The owners of Jiangmen Helenbergh Impression Helen Bay receive property ownership certificate upon delivery

In addition, in order to enhance delivery experience and make the owners feel at ease, the Helen Bay proceeded with the property ownership certificate upon delivery and made distinctive achievements in delivery. After the efforts of multiple parties, the project handled the property ownership certificate for many owners on the day of concentrated delivery, achieving a new breakthrough in which the owners received both the keys and the certificate and facilitating the implementation of “Work Plan of Jiangmen City for Issuing the Property Ownership Certificate upon Delivery”.

In fact, Helenbergh has been strict in detail and quality under the pursuit of quality delivery and continuously improved and refined its services in the whole chain. It has continuously optimized its delivery standard system and set up an industry leading “3+2” delivery system to ensure delivery quality and management level, specifically covering the ten steps of risk control, the four quality inspections and two delivery activities and the two management tools, namely customer service system and the fine and intelligent construction app online engineering management platform.

Helenbergh has also set eight touch spots of delivery service, including Yuejian (blueprint), Yueqian (signing with customers), Yuelai (Helen home letter), Yuekong (risk control), Yueyan (delivery and acceptance), Yuejian (construction site opening and new home experience), Yueshou (acceptance as scheduled) and Yuexiang (community service). Through them, it fully guarantees and keeps improving the high-quality delivery in the full life cycle and lays a solid foundation and realizes a service close-loop for quality delivery.

Building the Best Quality to Crate a Happy Home

All the time, Helenbergh has been focused on product innovation and quality improvement, committed to building the best quality and realize quality delivery, thus bringing a wonderful home to the owners.

Jiaxing Helenbergh Jiuyuewan consists of seven high-rise residential buildings and business facilities along the streets. The overall planning and design is based on central landscape space to form neat and orderly landscape space, while the facades feature integrated board and perforated aluminum panel, partially decorated with aluminum sheet and large pieces of glass. The overall design presents a high-end quality feel. The homes in the residential quarter mainly feature a south-north layout and all-bright design to create a comfortable living space. Besides, the community also builds green ecology and fitness facilities to create a healthy and wonderful home for the owners.

Jiaxing Helenbergh Jiuyuewan Community

Besides, the project team of Jiuyuewan has turned drawings into a reality following the company’s requirements of a reliable quality and a spirit of craftsmanship and achieved a best quality from links such as drawings reviewing, material inspection and acceptance, sample implementation, design optimization and quality improvement until the overall construction completion.

Jiaxing Helenbergh Jiuyuewan creates a reliable quality

The Nantong Jinrun Xijingyuan under Helenbergh is a mid and high-end residential project consisting of high-rise residential buildings and townhouses, adopting Neo-Asian architectural style and Neo-Chinese garden style to create a landscape system of “one axis and two belts” and create a beautiful central landscape axis urban forest park and waterfront park, blending the natural landscape and fitness sports into the future.

The fitness facilities in the Nantong Jinrun Xijingyuan under Helenbergh

It’s noteworthy that the community creates a living area for all ages integrating “fitness, leisure, reception of guests and entertainment” so that the owners can enjoy and explore the nature. The activity space for the elderly fitness, children’s amusement, neighbor communication and community party allows different functions to be interwoven in the flowing space and make life here rich and pleasant.

The leisure space in the Wuxi Helenbergh Liangxi Benyuan

Lianxi Benyuan also emphasizes the creation of supporting facilities and creates multiple leisure outdoor space to meet the needs of different age groups so that the children can have fun, the youths can take exercise and get relaxed, and the elderly can relax and exercise to enhance their physical and mental fitness. In this way, the family and children’s fitness demands can be satisfied in all aspects.

Providing the Best Service to Welcome the Owners Back Home

The key to on-site delivery service is to provide the best delivery service and make the owners feel comfortable and at ease. In the long-term work, Helenbergh has formed a high standard of delivery service rules and provides the owners with better and more attentive services.

First, in order to create a noble homing ceremony feel for the owners and welcome them back home, Jiangmen Helenbergh Impression Helen Bay’s delivery site was well decorated with flowers planted in the courtyard and warm signs, soft red carpet, and festive key wall...Every plant in the community and every passage are well-decorated by the staff to welcome the owners back home. Besides, such warm and ceremonious delivery setting will be presented in each delivery project.

The delivery site of Jiangmen Helenbergh Impression Helen Bay

Second, the concierge style service was provided in the whole delivery process to ensure that the delivery was smooth. The staff were ready and warm in greeting every owner returning home with smiles, and responded to the puzzles and needs of each owner quickly with professional and attentive service.

At the delivery site, the staff ensured that every delivery link was connected smoothly from signing in, material reviewing, to formalities handling and acceptance of the home. The delivery site was lively and orderly.

A scene of home inspection at Jiangmen Helenbergh Impression Helen Bay

At the link of home inspection, customer service housekeepers were assigned to accompany the owners, and a team composed of marketing, engineering and customer service housekeepers was set up to accompany the owners in inspecting their home.

During the home inspection, the staff of Helenbergh learned about and recorded every detail and provided considerate service and professional answers, and set up a fast repair team to handle the repair requests made by the owners at the first time. In the complete home inspection, the staff showed a considerate and professional attitude, which had won unanimous praise from the owners.

In the end, the projects in each city touched the owners with warm and reliable delivery service according to local conditions. For example, at the delivery site, some projects arranged a warm God of Wealth to pass delicious snacks to the owners, make cute cotton sugar for the kids, or set entertainment areas such as “Angry Birds” and “Clown Giving Balloons” at the site, adding a touch of happiness to the delivery site.

Home is a warm harbor of happiness, which needs to be built with heart. In the future, Helenbergh will continue to stay true to its original aspiration, keep optimizing the full life cycle delivery system, continuously create the best residential products and provide high-quality delivery service to empower the city’s development and boost the construction of a wonderful life in the city.